What VoiP do you rely on? How could it benefit your designs and new work?
VoIP, – ‘Voice over Internet Protocol’ – has seen great moves for the consumer market place. Over the next 12 months, it’s predicted that new AI-enhanced VoIP features will transform the business world and become an integral part of communication.
It is predicted the VoIP market will be valued at £80 billion by 2032, compared to £31 billion in 2022. This is HUGE! We all know that technology changes at an accelerating rate, and VoIP has welcomed significant developments this year thanks to AI.
Maverick Thinkers: from a business point of view, if you’re thinking of developing apps for businesses to be able to work quicker and easier, is it worth considering using this tech as part of your design?
We’ve spoken to Juliet Moran, founder of TelephoneSystems.Cloud who said: “The explosive growth of VoIP technology has reshaped how companies operate, offering organisations flexibility and communication like never before.
She revealed the groundbreaking ways the technology has evolved throughout 2023 and their predictions for 2024.
The best AI-enhanced VoIP features are …
Automation
The integration of AI into VoIP technologies has made it more intelligent and capable of new tasks including automation. Businesses can now benefit from features such as audio transcriptions and automatic speech recognition, which enables comprehensive record-keeping. Automating these time-consuming tasks allows organisations to prioritise more complex tasks.
Customer Assistance
Chatbots and virtual assistants, integrated as part of Unified Communication, can now be added to customer support systems and guarantee prompt customer service. This game-changing innovation for businesses is reshaping the communication landscape by handling routine queries, leaving human agents free for complex issues.
Advanced analytics
AI-powered call systems will be able to offer in-depth advanced analytics by analysing data on communication patterns and algorithms. This can provide businesses with important insights ranging from agent performance to customer behaviour.
Improved voice recognition
VoIP systems will benefit from improved reliability and accuracy with voice recognition. Using machine learning algorithms, systems can recognise voices, accents and speech patterns. AI algorithms can even identify emotions, tones, and intentions expressed in customer calls, offering real potential for call routing management in the future.
Takeaway:
If you weren’t convinced that the future was including in AI, are you convinced now?
When you’re scoping out your assignments and future projects, VoiP and how it can create a stronger, better service for businesses and their customers needs to be high on your list for consideration.
